Dealing with unfair Google reviews is frustrating, but you are not powerless....

https://www.globalbrandsmagazine.com/erase-com-explains-how-and-when-google-reviews-can-actually-disappear/

Dealing with unfair Google reviews is frustrating, but you are not powerless. Some reviews can actually be removed if they violate Google’s specific content policies. While results vary based on the situation, your best defense is thorough documentation