Negative reviews can feel personal, but for sustainable brands, they’re just...

https://highstylife.com/what-should-i-do-if-the-reviewer-has-no-name-or-a-weird-profile/

Negative reviews can feel personal, but for sustainable brands, they’re just another opportunity to show your integrity. Our guide walks you through the "fact vs. opinion" test and the importance of documenting everything with screenshots and timestamps