Voice AI can get answers wrong when it mishears or misunderstands your...

https://dominicksinsightfulop-ed.huicopper.com/what-happened-in-the-air-canada-chatbot-case-and-why-it-matters-for-voice

Voice AI can get answers wrong when it mishears or misunderstands your questions. A simple way to catch mistakes is using readbacks — for example, repeating order IDs back to you before confirming