Voice AI can mess up answers when it mishears or guesses wrong behind the...

https://simonsnewchat.rivetgarden.com/posts/why-does-my-voice-ai-agent-confidently-say-the-wrong-thing

Voice AI can mess up answers when it mishears or guesses wrong behind the scenes. A practical way to catch errors before they reach customers is using readbacks for order IDs, letting users confirm what the system heard