Voice AI can mess up answers when it mishears or guesses wrong behind the...

https://juliet-wiki.win/index.php/How_Do_I_Measure_Missed_Escalation_Rate_in_Voice_Support%3F

Voice AI can mess up answers when it mishears or guesses wrong behind the scenes. A practical way to catch errors before they reach customers is using readbacks for order IDs, letting users confirm what the system heard