Voice AI sometimes gives wrong answers because it mishears or guesses when...

https://wiki-stock.win/index.php/Understanding_the_tau-Voice_Benchmark:_Insights_into_Full_Duplex_Voice_Agents%27_Systemic_Challenges

Voice AI sometimes gives wrong answers because it mishears or guesses when unsure. To catch errors before they reach the customer, one practical step is having the system read back order IDs for confirmation